Policy

Absence Policy 

Candidates who are late or absent from an exam may call 1-888-204-6249 within 14 days of the exam date to request an excused absence for the following reasons: 
• Illness of yourself or a member of your immediate family 
• Death in the family 
• Disabling traffic accident • Court appearance or jury duty 
• Military duty 
• Weather emergency 

A case number will be assigned and instructions provided for emailing supporting documentation. 
Your request must include verification from the cause of your absence. For example, if you are absent because of jury duty, you must supply a copy of the court notice. In the case of illness a verification from your medical provider must be included in your request. Please note resolution takes approximately 3-5 business days to process and complete once documentation has been received.

Candidates absent from or late to the exam who have not changed or canceled the reservation according to the Change/Cancel Policy will forfeit the exam fee. The decision of Credentia to approve or deny the excused absence will be final.

Weather Emergencies 

Examinations will be delayed or cancelled only in emergencies. If severe weather or a natural disaster makes the test center inaccessible or unsafe, the examination will be delayed or cancelled. If the examination has been cancelled, you will be re-scheduled for the next available examination at that site

Guests/Visitors

No guests, visitors, pets, or children are allowed at the test sites.